Shipping policy

Delivery methods

Obligation to inspect the device

Upon delivery, and before signing the handover document, please inspect the device and enter all possible damage to the goods in the record provided by the driver and contact the complaints service IMMEDIATELY, and within 24 hours at the latest, on the phone number 065/22 980 40 or to mail office@newidentity.rs. Complaints about damages that are reported after the deadline of 24 hours from delivery will be rejected as untimely. We especially emphasize that you are not obliged to accept devices that have physical damage.

Delivery of goods on the territory of Belgrade

The devices are delivered to the desired room without assembly service and, at the request of the recipient, they are unpacked and inspected on the spot.

Depending on the available quantity of a specific item and the possibility of its acquisition, and in accordance with our business policy, the expected delivery time of the products from our offer is up to 5 working days.

Goods are delivered on weekdays until 4:00 p.m. (courier service).

The buyer is obliged to inspect the device during delivery and before signing the handover document and to enter all possible damage to the goods in the report that the driver provided to him.

Delivery on the territory of Serbia

Depending on the available quantity of a specific item and the possibility of its acquisition, and in accordance with our business policy, the expected delivery time of the products from our offer is up to 5 working days.

Goods are delivered on weekdays until 4 p.m.

The buyer is obliged to inspect the device during delivery and to enter all possible damage to the goods in the record provided by the driver or to report it to the courier service that delivered the device. We especially emphasize that you are not obliged to accept devices that have physical damage.